Frequently Asked Questions
Tipping & Gratuity Etiquette: Yes please and thank you! Tipping is a social custom in America that can be confusing for travelers. It is expected by service staff to receive a tip/gratuity for a job well done. Service staff are your waiters, bartenders, and tour guides to mention a few. The tip should be calculated as a percentage of your total bill as follows: 10% usually means you aren’t totally happy, 15% usually means all was acceptable and 20% for a job well done. Anything over 20% is really your desire to make your guide feel extra special!
I don’t see the VW Bus, am I in the right place? Most likely you are. We don’t have a physical location, however, our VW’s are very visible. If you don’t see the bus it is probably making the corner and on its way. Make sure you are standing at the corner of Jefferson & Hyde Street. Some big landmarks are the Argonaut Hotel, Blue Mermaid Sign and the big Park on the corner. Our busses pull-up next to park at corner of Jefferson & Hyde Street.
If it helps use this address: 2899 Hyde Street, San Francisco CA 94014
Could We bring Food or Drinks? Sure can! Just be mindful that others will be there with you and to be considerate in keeping the buses clean.
What is your cancelation policy? Cancelations must be made 48hrs in advance before the start of your tour for a full refund. If it is canceled less than the 48 hours allotted, no refund will be provided. If you need to re-schedule we will be happy to accommodate depending on availability.
Where can we find parking? There is metered parking and several paid garages in the Wharf area. The Achorage Garage & Ghirardelli Square Garage are the closest to our pick-up location. Click here for a full list . For free parking, there is a 4 hour street parking located at VanNess Street and North Point Streets.